KELVIN MSAKI

Supply Chain & Operations Leader

About

Highly accomplished Supply Chain and Operations professional with extensive experience in inventory control, procurement, and sales management. Proven ability to optimize processes, reduce costs, and drive efficiency, demonstrated by a 40% reduction in receiving errors and a 25% increase in overall efficiency. Seeking a challenging leadership role to leverage strong analytical, strategic, and collaborative skills to deliver exceptional results and enhance organizational competitive advantage.

Work Experience

Receiving Supervisor

TPC LTD

Oct 2019 - May 2024

Moshi, Kilimanjaro, TZ

Led receiving operations and inventory control for a large-scale organization, managing a team of 15 and implementing strategic improvements to enhance efficiency and safety.

  • Managed a team of 15 receiving associates, ensuring timely receipt and accurate tracking of all incoming shipments and maintaining operational continuity.
  • Implemented a new inventory management system, reducing receiving errors by 40% and increasing overall efficiency by 25%.
  • Collaborated with the purchasing department to streamline order processes, resulting in a 30% reduction in order lead times and a 20% reduction in backorders.
  • Conducted regular safety training and implemented robust safety protocols, decreasing workplace accidents and injury-related costs by 50%.
  • Ensured meticulous physical verification of all incoming goods against supplier documents and purchase orders, upholding quality control standards.

Operations Analyst

ZOLA

Mar 2018 - Oct 2019

Arusha, Arusha, TZ

Analyzed operational metrics and managed inventory data to support service activities and optimize logistics within a dynamic environment.

  • Analyzed service metrics and prepared weekly CSAT reports, providing critical insights for operational improvements and enhanced customer satisfaction.
  • Managed comprehensive inventory data, ensuring accuracy and facilitating efficient inbound and outbound product flow.
  • Supported logistics and supply activities, optimizing processes for timely and cost-effective product distribution.
  • Prepared monthly service rankings and agent/retail/supplier commissions, contributing to performance evaluation and incentive programs.
  • Collaborated with Opco to streamline service administration tasks, enhancing overall operational efficiency.

Total Sales Manager

ZOLA

Mar 2017 - Mar 2018

Arusha, Arusha, TZ

Drove significant sales growth and market share expansion through strategic initiatives and effective team leadership.

  • Increased total sales revenue by 25% through the implementation of strategic sales initiatives and effective team management.
  • Successfully negotiated and closed multiple high-value deals with key clients, significantly increasing overall profitability.
  • Analyzed market trends and competitor strategies to develop and implement innovative sales approaches that boosted market share and customer acquisition.
  • Mentored and trained sales team members, cultivating a highly motivated and high-performing team that consistently exceeded sales targets.

Call Centre Representative

ZOLA

Oct 2014 - Mar 2017

Arusha, Arusha, TZ

Provided exceptional customer service, managing high call volumes and contributing to sales and team development.

  • Successfully handled up to 100 inbound calls per day, consistently maintaining a 90% customer satisfaction rating.
  • Resolved complex customer issues by patiently listening and providing accurate information, escalating to senior staff when necessary to ensure prompt resolution.
  • Consistently met or exceeded weekly sales targets by effectively upselling and cross-selling products and services to customers.
  • Participated in training sessions and provided coaching to new call center representatives, resulting in improved team performance and reduced turnover.

Education

Procurement and Supplies Management

Coventry University

Oct 2015 - Oct 2017

Arusha, Arusha, TZ

Supplier and Procurement Management

Kampala International University

Sep 2011 - Dec 2014

Dar-es-Salaam, Dar es Salaam, TZ

Marketing

Mount Meru University

Sep 2009 - Oct 2011

Arusha, Arusha, TZ

Secondary School Education

Mukidoma High School

May 2007 - Feb 2009

Arusha, Arusha, TZ

Languages

English , Swahili

Skills

Communication Skills

  • Communication Skills

Team Leadership

  • Team Leadership

Detail-Oriented

  • Detail-Oriented

Time Management

  • Time Management

Responsible

  • Responsible

Logistics

  • Logistics

Results-Oriented

  • Results-Oriented

Problem Solving

  • Problem Solving

Organized

  • Organized

Leadership

  • Leadership

Adaptable

  • Adaptable

Networking

  • Networking

Inventory Management

  • Inventory Management

Process Improvement

  • Process Improvement

Safety Management

  • Safety Management

Interests

Exploring distant lands

  • Exploring distant lands

Capturing moments

  • Capturing moments

Watching football

  • Watching football

Talking to people

  • Talking to people

Getting lost in a good book

  • Getting lost in a good book

Feeling the music

  • Feeling the music

Watching movies

  • Watching movies