KELVIN MSAKI

Led receiving operations and inventory control for a large-scale organization, managing a team of 15 and implementing strategic improvements to enhance efficiency and safety.

• Managed a team of 15 receiving associates, ensuring timely receipt and accurate tracking of all incoming shipments and maintaining operational continuity.
• Implemented a new inventory management system, reducing receiving errors by 40% and increasing overall efficiency by 25%.
• Collaborated with the purchasing department to streamline order processes, resulting in a 30% reduction in order lead times and a 20% reduction in backorders.
• Conducted regular safety training and implemented robust safety protocols, decreasing workplace accidents and injury-related costs by 50%.
• Ensured meticulous physical verification of all incoming goods against supplier documents and purchase orders, upholding quality control standards.

Analyzed operational metrics and managed inventory data to support service activities and optimize logistics within a dynamic environment.

• Analyzed service metrics and prepared weekly CSAT reports, providing critical insights for operational improvements and enhanced customer satisfaction.
• Managed comprehensive inventory data, ensuring accuracy and facilitating efficient inbound and outbound product flow.
• Supported logistics and supply activities, optimizing processes for timely and cost-effective product distribution.
• Prepared monthly service rankings and agent/retail/supplier commissions, contributing to performance evaluation and incentive programs.
• Collaborated with Opco to streamline service administration tasks, enhancing overall operational efficiency.

Drove significant sales growth and market share expansion through strategic initiatives and effective team leadership.

• Increased total sales revenue by 25% through the implementation of strategic sales initiatives and effective team management.
• Successfully negotiated and closed multiple high-value deals with key clients, significantly increasing overall profitability.
• Analyzed market trends and competitor strategies to develop and implement innovative sales approaches that boosted market share and customer acquisition.
• Mentored and trained sales team members, cultivating a highly motivated and high-performing team that consistently exceeded sales targets.

Provided exceptional customer service, managing high call volumes and contributing to sales and team development.

• Successfully handled up to 100 inbound calls per day, consistently maintaining a 90% customer satisfaction rating.
• Resolved complex customer issues by patiently listening and providing accurate information, escalating to senior staff when necessary to ensure prompt resolution.
• Consistently met or exceeded weekly sales targets by effectively upselling and cross-selling products and services to customers.
• Participated in training sessions and provided coaching to new call center representatives, resulting in improved team performance and reduced turnover.